App Privacy Details for HV Grounded
Overview
At HV Grounded, we’re committed to transparency when it comes to user privacy. Below is a clear breakdown of how our app handles user data in compliance with Apple’s App Store requirements. This helps you make informed decisions before downloading or using our app.
Privacy Details
Data Collection
We collect the following types of data, either directly or through third-party tools, to support a smooth and secure user experience:
Contact Information
Name – Used to personalize your experience and manage your account.
Email Address – For communication, notifications, and account-related updates.
Phone Number (optional) – May be used for customer support or order status updates.
Location Information
Precise Location – Used for services like store locator or local delivery.
Coarse Location – Helps deliver relevant content based on your general area.
Financial Information
Payment Info – Securely processed by third-party services for in-app purchases. HV Grounded does not store payment information.
User Content
Photos/Videos – Only if uploaded by users, such as for profile customization or product reviews.
Other Content – Includes optional feedback or customer-submitted comments.
Usage Data
Product Interaction – Tracks navigation, taps, and feature usage to improve app performance.
Additional Usage Info – Helps us understand behavior patterns and enhance user experience.
Diagnostics
Crash Logs – Used to identify bugs or issues affecting app performance.
Performance Metrics – Helps maintain app speed and reliability.
Data Use
The data we collect is used for:
Core App Functionality – To support account login, ordering, and browsing features.
Personalization – Tailoring product suggestions and offers to user interests.
Analytics – Monitoring how the app is used to improve future updates.
Customer Service – Responding to inquiries and resolving support requests.
Marketing – Promotional emails or updates are sent only with your explicit consent.
Data Linked to You
The following data types may be associated with your identity:
Contact Information
Payment Details (via secure third-party services)
Uploaded Content
Location (if you grant permission)
Usage and Interaction Data
We use this data responsibly and only for the purposes listed.
Tracking
We do not use your data for third-party advertising. Limited data sharing may occur for:
Fraud Prevention – To ensure app and user security.
Analytics – To help us improve app design and performance.
Additional Guidance
In-App Messaging
Text submitted via in-app support or chat is used solely to help resolve your questions or concerns and is stored securely.
Free-Form Fields
Optional fields (like feedback) may collect generic input. Sensitive information shared voluntarily is handled in line with privacy laws.
Apple Integration
If we use Apple tools (e.g., MapKit), related data such as approximate location is handled in compliance with Apple’s standards.
On-Device Data
Preferences and app behavior data stored on your device are not collected by us.
Temporary Data
Temporary tokens or identifiers used during sessions (e.g., logins) are discarded once the session ends.
Contact Us
If you have any questions about our app’s privacy practices, please reach out:
Email: [email protected]
Phone: (845) 240-1244
Address: 3665 Albany Post Road, Poughkeepsie, NY 12601
